Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software.

The next BriefingsDirect discussion examines how two companies are extending their use of cloud computing by taking on IT service desk and incident management functions "as a service." We'll see how a common data architecture and fast delivery benefits combine to improve the efficiency, cost, and result of IT support of end users.

Our examples are intelligent energy-management solutions provider Comverge and how it’s extended its use of into a self-service enabled service desk capability using BMC’s Remedyforce.

We'll also hear the story of how modern furniture and accessories purveyor, Design Within Reach, has made its IT support more responsive -- even at a global scale -- via cloud-based incident-management capabilities.

Learn from them more about improving the business of delivering IT services, and in moving IT support and change management from a cost center to a proactive IT knowledge asset.

Here to share their story on creating the services that empower end users to increasingly solve their own IT issues is Danielle Bailey, IT Manager at Comverge in Norcross, Georgia, and Alec Davis, the Senior System Analyst at Design Within Reach, based in Stamford, Connecticut. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software.