Fri, 30 June 2017
India Smart Cities Mission Shows IoT Potential for Improving Quality of Life at Vast Scale

The next BriefingsDirect Voice of the Customer Internet-of-Things (IoT) transformation discussion examines the potential impact and improvement of low-power edge computing benefits on rapidly modernizing cities. 

These so-called smart city initiatives are exploiting open, wide area networking (WAN) technologies to make urban life richer in services, safer, and far more responsive to residences’ needs. We will now learn how such pervasively connected and data-driven IoT architectures are helping cities in India vastly improve the quality of life there.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy.

Here to share how communication service providers have become agents of digital urban transformation are VS Shridhar, Senior Vice President and Head of the Internet-of-Things Business Unit at Tata Communications in Chennai area, India, and Nigel Upton, General Manager of the Universal IoT Platform and Global Connectivity Platform and Communications Solutions Business at Hewlett Packard Enterprise (HPE). The discussion is moderated by Dana Gardner, principal analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy. Sponsor: Hewlett Packard Enterprise.

Direct download: BriefingsDirect--India_Smart_Cities_Mission_Demonstrates_IoT_Low-Power_WAN_Potential_for_Improving_Quality_of_Life_at_Vast_Scale.mp3
Category:technology -- posted at: 12:47pm EDT
Thu, 29 June 2017
How Contact Centers Empower Agents and Users Via Confluence of Cloud, UC and Data-Driven Insights

The next BriefingsDirect customer experience insights discussion explores how Contact center-as-a-service (CCaaS) capabilities are becoming more powerful as a result of leveraging cloud computing, multi-mode communications channels, and the ability to provide optimized and contextual user experiences.

More than ever, businesses have to make difficult and complex decisions about how to best source their customer-facing services. Which apps and services, what data and resources should be in the cloud or on-premises -- or in some combination -- are among the most consequential choices business leaders now face. As the confluence of cloud and unified communications (UC) -- along with data-driven analytics -- gain traction, the contact center function stands out.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or  download a copy.

We’ll now hear why traditional contact center technology has become outdated, inflexible and cumbersome, and why CCaaS is becoming more popular in meeting the heightened user experience requirements of today.

Here to share more on the next chapter of contact center and customer service enhancements, is Vasili Triant, CEO of Serenova in Austin, Texas. The discussion is moderated by Dana Gardner, principal analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or  download a copy. Sponsor: Serenova.

Direct download: BriefingsDirect-How_Contact_Centers_Empower_Agents_and_Users_Via_Confluence_of_Cloud_UC_and_Data-Driven_Insights.mp3
Category:technology -- posted at: 3:09pm EDT
Fri, 2 June 2017
Women in Business Leadership on Networking Their Way to Success

The next BriefingsDirect digital business insights panel discussion focuses on the evolving role of women in business leadership. We’ll explore how pervasive business networks are impacting relationships and changes in business leadership requirements and opportunities for women.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy. Sponsor: SAP Ariba.

To learn more about the transformation of talent management strategies as a result of digital business and innovation, please join me in welcoming our guests, Alicia Tillman, Chief Marketing Officer at SAP Ariba, and Lisa Skeete Tatum, Co-founder and CEO of Landit in New York. The panel was recorded in association with the recent 2017 SAP Ariba LIVE conference in Las Vegas, and is moderated by Dana Gardner, principal analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Get the mobile app. Read a full transcript or download a copy. Sponsor: SAP Ariba. Sponsor: SAP Ariba.

Direct download: BriefingsDirect--Women_in_Business_Leadership_on_Networking_Their_Way_to_Success.mp3
Category:technology -- posted at: 3:29pm EDT